Frequently Asked Questions

We accept Word (.docx), InDesign (.indd), PDF, EPUB, Google Docs exports, and more. If you're unsure, just upload what you have — we'll let you know if we need anything else.

All standard KDP sizes (5"×8", 5.25"×8", 5.5"×8.5", 6"×9") plus custom sizes for IngramSpark, Lulu, and other platforms. Just let us know your preferred trim size in the order form.

We handle complex layouts — illustrated books, poetry, cookbooks, children's books, academic works with tables and figures, and books with footnotes or endnotes. Complex formatting may affect turnaround time.

Yes — we format for Amazon KDP, IngramSpark, Apple Books, Barnes & Noble Press, Kobo Writing Life, Google Play Books, Lulu, and Draft2Digital. Each platform has different specs, and we deliver files that meet all of them.

We offer both individually or as a bundle. You can request just an eBook (EPUB), just a print-ready PDF, or both together.

For eBooks: reflowable EPUB, active table of contents, working hyperlinks, proper chapter breaks, embedded fonts, image optimization, and device testing on Kindle Previewer. For print: PDF/X-1a compliant file, correct margins per trim size, page numbering, headers/footers, 100% font embedding, 300 DPI image verification, and trim/bleed marks.

Standard turnaround is 7–14 business days depending on complexity. Express delivery (3–6 days) is available for an additional fee. Simple error fixes typically take 2–5 days.

1) You submit your manuscript and specifications. 2) We review your file and confirm the scope. 3) We format your book. 4) You receive the finished files via email. If revisions are needed, we handle them promptly.

Revisions are included depending on your plan. We'll work with you until you're satisfied and the file passes platform review. Our guarantee covers any formatting-related rejection.

Yes — express delivery is available for projects that need faster turnaround (3–6 business days). This is subject to availability and an additional fee. Let us know your deadline in the order form.

No — an ISBN is not required for formatting. However, if you plan to publish on IngramSpark or use a barcode on your print cover, you'll need one. KDP provides a free ISBN option, or you can purchase your own.

100% — all formatted files are yours permanently. We never claim any rights to your content, designs, or formatted output. You can use them on any platform, re-upload them, or modify them however you wish.

Our primary service is formatting, but we can guide you through the upload process on KDP or other platforms if needed. We'll make sure your files are correctly configured for successful submission.

That's our specialty. Send us the rejection email and your manuscript — we'll diagnose the exact issue (margins, fonts, images, file structure) and deliver a corrected file that passes review.

In our experience, yes. Most repeated rejections are caused by compounding issues — fixing one reveals another. We do a comprehensive audit of your file to catch all problems at once, so you don't go through multiple rounds of rejection.

If your book gets rejected by KDP after our formatting, we fix it for free — no questions asked, no additional charges, unlimited revisions until it passes. If we cannot get it approved, you receive a full refund.

We accept PayPal and all major credit cards. Payment is processed before work begins. All prices are in USD.

Formatted files are delivered via email (or WeTransfer for large files). You'll receive your EPUB and/or PDF ready to upload directly to your publishing platform of choice.

If we are unable to deliver a file that passes platform review (covered by our guarantee), you receive a full refund. For cancellations before work begins, a full refund is issued. Once formatting work has started, partial refunds may apply depending on progress.